How to request for an Outstanding/Settlement/Non-liability letter?

To obtain a letter you may:

• Download our MoFinans App and obtain your letter in one click.
• Visit one of our nearest counters to request your letter or write to us on contact@cim.mu 
• ‘Submit a request’ found the top of your page

Types of letters:

1. Outstanding balance letter - Upon your request, it will show your outstanding balances for all your active agreements or specific agreement.

2. Settlement letter - Upon your request, it will show all your settled agreements or a specific settled agreement.

3. Non-liability letter - It will certify that you have no active agreements with our institution.

Documents required:

• National Identity Card or passport

When will I receive my letter?

MoFinans app - You will get your letter in one click.

Download MoFinans to view your balance, download your letters and make payments. It's quicker and easier to use.

Head Office -An SMS will be sent to you to confirm the availability of the letter for pick up at the Head Office of Cim Finance.

Registered post -You will receive the letter by post after 5 to 6 working days.