Request an adjustment

Are you eligible for an adjustment?

You need to have active agreement/s with Cim Finance for which you have made payment/s in advance or for which a payment has been wrongly done.

Upon your request, an adjustment will be considered according to the situations below:
• Wrong agreement number inserted while doing payment by bank transfer.
• Wrong agreement number communicated to cashier at a counter for payment of monthly instalments.
• Amount paid appears as an advance payment.

How to make an adjustment request?

• Visit one of our nearest counters with the listed documents below.
• You can send us an e-mail at rt@cim.mu.Use the option ‘Submit a request’ at the top of your page.
  • Write a short description of your request. (including: the amount to be reimbursed, the date on which the excess payment was made, the method of payment)
  • Attach the required documents and click on submit.

Information to submit to complete your adjustment request

Customer details:

1. National Identity Card
2. Original receipt of payments
3. Email/Letter requesting adjustment
4. Proof of payment*

*In case you made your payment by cash, and that you have lost the receipt, you will need to submit an official letter specifying the date of the payment, the counter at which the payment was made, the total amount to be adjusted, and the agreement number.

How long does it take to obtain my adjustment?

• If you have submitted all complete information as listed above, your adjustment request may be processed and completed within 3 working days.
• If there is any incomplete information, you will receive an SMS reminder requesting you to submit the missing information.