Request a refund

Are you eligible for a refund? 

• You need to have active agreement/s with Cim Finance for which you have made payment/s in surplus.
• You should not have arrears on your active Cim Finance agreement/s. If you have any arrears, your payment in surplus may be adjusted to the agreement/s having arrears. Refer to the steps to follow to raise an adjustment request.

How to make a refund request?

• Visit one of our nearest counters with the listed documents below.
• You can send us an e-mail at rt@cim.mu.Use the option ‘Submit a request’ at the top of your page.
  • Write a short description of your request. (including: the amount to be reimbursed, the date on which the excess payment was made, the method of payment)
  • Attach the required documents and click on submit.

Documents required to complete your refund request 

• Customer details:
  National Identity Card (NIC)
  
  
• Bank details:
  Screenshot of the upper part of bank statement showing customer's name and bank details
  Screenshot of the bank statement with payment deducted
  
  
• Refund option:
  • Mention whether the refund should be made by bank transfer or cheque.
  • Please confirm the bank account number on which the refund should be made.
  
  

Note:

• If a third party did payment on your behalf, the person will have to provide the documents listed and also provide a letter of authorisation for the refund
• For cash payments, a receipt will need to be provided as proof of payment.

In case you have lost the receipt, you will need to submit an official letter specifying the date of the payment, the counter at which the payment was made, the total amount to be refunded, and for which active agreement/s the payment was made.

How long does it take to obtain my refund?

• If you have submitted all the information as listed above, your refund request may be processed within 3 working days.
• If there is any incomplete information, you will receive an SMS reminder requesting you to submit the missing information.